Exchanges & Returns Info

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. When returning your purchase your item must be unused and in the same condition that you received it. 

Refunds (if applicable) 

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you to confirm when we have processed your your refund. When we have processed the refund a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable) 

We understand that buying clothes online is difficult and it is often important to try clothes on. If you need a different size or would like to exchange for another item then please send us an email at studio@taniallewellyn.com and send your item back to us at: The Studio, Ivy Cottage, Willington, Shipston on Stour, CV36 5AS, UK.   

Sale items (if applicable) 

Unfortunately Sale items cannot be refunded. Sale items can be returned for an exchange or a credit note only.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at studio@taniallewellyn.com 

Shipping 

To return your purchase, please post you package to us at:

The Studio, Ivy Cottage, Willington, Shipston on Stour, CV36 5AS, UK.   

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are returning an item over £75, we would suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.